Store Policy

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Thank you for supporting Elaine Wanicur Levy and her mission to inspire children through storytelling.

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Merchandise Orders

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All apparel and merchandise sold through our website are made to order and fulfilled by our print-on-demand partner, Printful. Because each item is created specifically for your order, production and shipping times may vary.

Please allow additional time during holidays or periods of high demand.

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Returns & Exchanges

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Since all merchandise is custom printed on demand, we are unable to accept returns or exchanges for incorrect sizing, buyer's remorse, or change-of-mind purchases.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the issue. We will work with our fulfillment partner to provide a replacement or resolution.

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Shipping

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Shipping times are estimates and are not guaranteed. Once an order has shipped, delivery times are determined by the carrier.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or lost packages resulting from incorrect addresses.

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Book Purchases

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Books featured on this website are sold through trusted third-party retailers, including Amazon, Barnes & Noble, and Walmart. All book purchases, shipping, returns, and customer service inquiries related to books are subject to the policies of the retailer from whom the book was purchased.

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Order Cancellations

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Because merchandise orders begin processing shortly after they are placed, cancellations or modifications cannot be guaranteed once an order has been submitted.

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Contact Us

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If you have questions regarding your order, please contact us through our Contact page, and we will be happy to assist you.